Warranty

BLUE LINE DOES NOT OFFER REFUNDS OR EXCHANGES ON ANY OF OUR PRODUCTS

THANK YOU FOR UNDERSTANDING

TERMS OF WARRANTY 

  • Blue Line Solutions LLC, warrants all firearms and accessories that are officially imported and exclusively represented by us on American soil. All firearms are warranted against defects in material and workmanship. 
  • Blue Line assumes no responsibility for product malfunction, physical injury, or property damage resulting in whole or in part from criminal use, negligent, improper, or careless handling, unauthorized modifications, use of defective, improper, or hand-loaded ammunition, abuse, neglect, or any other influences beyond Blue Line’s control. 
  • The warranties covered by Blue Line are implemented and monitored by the foreign manufacturers of all Blue Line imported products. Blue Line reserves the right to deny or decline any warranty services or products that do not meet the warranties implemented by our manufacturers.
  • Blue Line offers a Limited Lifetime Warranty against defects in material and workmanship to the original purchaser for all firearms and airguns.
  • All accessories are warranted for three months from the date of purchase.
  • Proof of purchase is required to qualify for the Limited Lifetime Warranty: Valid proof of purchase is considered as the original sales receipt or a copy of the ATF Form 4473. 

If proof of purchase has been misplaced, the store where you made the purchase may be able to provide it to you. Warranty terms and conditions are subject to change at any time.

LIMITATIONS OF WARRANTY

  • This warranty grants specific warranty rights to the original retail purchaser only. Lack of proof of purchase will void the warranty.
  • This warranty does not apply to the normal wear of any parts or surface finish, including metal, wood, plastic, rubber, or other materials. This warranty does not cover repairs related to unreasonable use, corrosion, damage, or barrels damaged by an obstructed bore. It also does not apply to loss or damage suffered during return shipment. Warranty service must be performed by Blue Line’s personnel unless Blue Line has issued written authorization to the customer’s local licensed gunsmith, prior to the work being done.
  • Product modification or disassembly beyond field stripping will void the product's warranty.
  • Products not imported by Blue Line will not be covered by the Manufacturer’s Warranty. If you happen to be in possession of such items, Blue Line will ask you to address your claim directly with the business from whom the firearm was purchased.
  • Under no circumstances shall Blue Line be held liable for incidental or consequential damages with respect to economic loss, injury, or property damage resulting from the breach of either the express or implied warranty. Use of reloaded, remanufactured, or handloaded ammunition will void the warranty.
  • Warranty is only covered in the country of purchase. We will not ship products or parts out of the original country of purchase.
  • Dirty firearms will be sent back without repair at the cost of the owner. Proper maintenance, cleaning, and oiling of your firearms will resolve most issues that could otherwise cause problems. 
  • Please note: If the product was not imported by Blue Line we do not sell individual parts outside of the warranty service.

BEFORE SUBMITTING A WARRANTY CLAIM

Many common firearm issues can be resolved without warranty service. Before submitting a warranty claim, please review the following:

For 22 Caliber Firearms

  • Ensure your firearm is clear of all ammunition in the magazine and chamber.
  • Disassemble the firearm and ensure you have no broken or loose parts, along with no obstruction in the barrel. 
  • Ensure the firearm is clean, properly lubricated, and maintained according to the owner's manual.
  • Be certain you are using quality, high-velocity ammunition appropriate for your firearm.
  • If you are experiencing issues, try a different brand of ammunition, as ammunition performance can vary between manufacturers.

    For Blue Line Pumps

    • Major issues are often caused by improper assembly. Please ensure your shotgun has been assembled correctly according to the owner's manual.
    • If you are experiencing issues, try a different brand of ammunition, as ammunition performance can vary between manufacturers.
    • Do not use mini-shell ammunition. Use of mini-shell ammunition will cause cycling or feeding issues.

    If the issue persists after completing these steps, please proceed with the warranty claim process below. 

    WHAT TO EXPECT

    After reviewing the Warranty Claim Form, we will determine which of the following warranty procedures will apply, and depending on the problem, we will evaluate which solution best applies to your case. 

    • Minor issues: We will either send you instructions by email or contact you by phone to help you resolve the problem.
    • Parts supply: At our own discretion, for simple repairs, we may decide to send the necessary parts, so that the customer may complete the repair themselves if they choose to do so. Any installation of replacement parts performed by the customer releases Blue Line from liability for damages or injuries resulting from improper installation. Further instructions will be provided at the time. For all parts, we require proof of purchase and a copy of your serial number to confirm the firearm in question was imported and sold by Blue Line Solutions.
      • Parts-only warranty requests typically have a turnaround time of approximately 10 days due to their less time-intensive nature. Please understand that parts availability not only depends on the manufacturer but also on international shipping delays.
    • In-House Warranty Repair: If we require you to send us the firearm for warranty repair, we will send you an email with more information and a Return Authorization Number (RA#). The customer will be responsible for the cost of shipping to and from Blue Line's Warranty Department. 
      • An In-House Warranty Repair takes, on average, 120 days from the date of receipt to complete the repair. In some cases, we may require more time to complete the repair. Rest assured that we do our absolute best to minimize downtime for you.  

      Please do not send your firearm until you have received our Return Authorization Number and firearm shipping instructions! Any firearms that we receive without expectation will be returned immediately to the sender at their own cost. 

      SHIPPING POLICIES

      • Limited Lifetime Warranty service and parts are free; however, customers are responsible for all associated shipping costs to and from our Warranty Department.
      • Shipping costs, both ways, are calculated once your warranty form has been submitted. 

        IMPORTANT NOTES

        1. Blue Line Solutions will not reimburse any charges incurred by the customer prior to sending your firearm to us (i.e. gunsmith fees, cleaning fees, installation fees, shipping charges, etc.) 
        2. Please include all the magazines that you use with your gun so our warranty department can perform a complete inspection. 
        3. We do not sell individual parts outside of the warranty service. For all parts, we require proof of purchase and a photo of the importer's name and serial number to confirm the firearm in question was imported and sold by Blue Line.
        4. Please be sure there are no live rounds shipped with the gun. If there are any live rounds shipped with the firearm, it will be shipped back to the customer with no repair, at their own cost.

        HOW TO SUBMIT YOUR WARRANTY CLAIM

        1. Carefully read all of the instructions above.
        2. Submit a warranty ticket through the Warranty Claim Form (below).
        3. Please allow at least 10 business days for a warranty representative to get back to you.

        Please do not call or email our Sales Department. They will not be able to provide an update or assist you with a warranty claim.